Troubleshooting

I have lost my quick guide, can I get a new one?
Extended guide can be found from our website: www.pulseon.com/support
Fri, 7 Nov, 2014 at 2:59 PM
The device does not react at all, not even to charging
To charge the device, connect the charger clip with the device. Both the device and the clip have a pair of connector tabs that need to be joine...
Thu, 21 Jan, 2016 at 1:23 PM
Pairing problem. My application does not synchronize with the device?
First check that your mobile phone has Bluetooth turned on. Please restart your mobile phone as this clear Bluetooth cache. If problems cont...
Mon, 29 Jun, 2015 at 8:39 AM
iOS Pairing problem: My PulseOn device shows pairing screen, but nothing happens?
These instructions are for iOS (iPhone) users - Ensure you have an iOS device that is compatible with PulseOn requirements, this means a device with...
Mon, 30 Mar, 2015 at 12:19 PM
My Fitness Level estimate seems inaccurate. What should I do?
The Fitness Level test is validated against golden standard VO2Max tests and on average it is accurate to estimate Fitness Level in most individuals. Howe...
Fri, 7 Nov, 2014 at 3:04 PM
I can’t get Fitness Level to be estimated with my iPad/tablet. What should I do?
To be able to estimate your fitness level with iPad or tablet, please make sure your iPad/tablet has its own GPS/sim card. Currently iPads and tablets wit...
Fri, 7 Nov, 2014 at 3:05 PM
Calories and Training Effect do not seem correct. What should I do?
Calorie and Training Effect estimation are highly related to your Fitness Level estimate. If your Fitness Level has not been estimated, or if your Fitness...
Fri, 7 Nov, 2014 at 3:05 PM
Heart rate does not seem reliable to me. What should I do?
For reliable heart rate monitoring, the contact between the skin and the sensor needs to be firm. Please make sure that you have positioned the device corre...
Mon, 9 Mar, 2015 at 2:08 PM
Pairing problem: Multiple PulseOn devices
Please note that if you have more than one PulseOn device, the initial pairing might be disturbed by other PulseOn devices. When you pair your PulseOn de...
Tue, 2 Dec, 2014 at 10:51 AM
How can I reboot my device?
You can make a hard reset to your PulseOn device by pressing both buttons down for 20 seconds. After this press the right side button for 3 seconds to turn ...
Thu, 21 Jan, 2016 at 1:19 PM